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Organic Beauty Experts | UK trade & wholesale supplier

Privacy Policy

Privacy & Cookie Policy

 

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

 

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

(1)      What information do we collect?

 

We collect, store and use the following kinds of personal information:

 

(a)     information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

 

(b)     information that you provide to us for the purpose of registering with us;

 

(c)     information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

 

(d)     any other information that you choose to send to us;

 

(2)      Using your personal information

 

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

 

We may use your personal information to:

 

(a)     administer the website;

 

(b)     improve your browsing experience by personalising the website;

 

(c)     enable your use of the services available on the website;

 

(d)     send to you goods purchased via the website, and supply to you services purchased via the website;

 

(e)     send statements and invoices to you, and collect payments from you;

 

(f)      send you general (non-marketing) commercial communications;

 

(g)     send you email notifications which you have specifically requested;

 

[(h)    send to you our newsletter where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

 

[(j)     deal with enquiries and complaints made by or about you relating to the website;

 

[(k)    keep the website secure and prevent fraud;

 

 

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

 

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

 

All our website financial transactions are handled through our payment service providers, PayPal & Payment Sense.  You can review their privacy policies at www.paypal.com & www.paymentsense.co.uk We will share information with PayPal & Payment Sense only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

(3)      Disclosures

 

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

 

In addition, we may disclose your personal information:

 

(a)     to the extent that we are required to do so by law;

 

(b)     in connection with any legal proceedings or prospective legal proceedings;

 

(c)     in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

 

[(d)    to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

 

[(e)    to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 

Except as provided in this privacy policy, we will not provide your information to third parties.

 

 

(4)      Security of your personal information

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

 

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

 

(5)      Policy amendments

 

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

 

(6)      Your rights

 

You may instruct us not to process your personal information for marketing purposes.  In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

 

(7)      Third party websites

 

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

(8)      Updating information

 

Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

About cookies

 

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

 

Cookies may be either “persistent” cookies or “session” cookies.  A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

Cookies on this website

 

The cookies we use on this website are shown in the table at the bottom of this page:

 

How we use cookies

 

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

 

We use the information we obtain from your use of our cookies for the following purposes:

 

(1)     to recognise your computer when you visit our website;

 

(2)     to enable the use of the shopping cart & wish list on our website;

 

(3)     to improve the website’s usability;

 

(4)     to analyse the use of our website;

 

(5)     in the administration of this website;

 

(6)     to prevent fraud and improve the security of the website;

 

(7)     to personalise our website for you

  

Blocking cookies

 

Most browsers allow you to refuse to accept cookies.  For example:

 

(1)     in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

 

(2)     in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

 

Blocking all cookies will, however, have a negative impact upon the usability of many websites.  If you block cookies our website will not work properly.

 

Deleting cookies

 

You can also delete cookies already stored on your computer:

 

(1)     in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

 

(2)     in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

 

Doing this may have a negative impact on the usability of many websites.

 

Contact us

 

This website is owned and operated by Australis Distribution Ltd.

 

If you have any questions about our cookies or this cookies policy, please contact us here

 

List of cookies we collect


The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Australis Distribution Ltd, 13 Bryony Drive, Ashford, Kent, TN23 3RE.  

Registered in England 04726654   VAT No. 833147343